Based on public reviews and response behavior.
Among fully-analyzed Professional Certification & Skills companies
80% of reviews positive, 18% negative
Covering April 2020 — 69 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 16% negative and 1% neutral.
Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2020.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Delivery Shipping, making up 2.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.
