Based on public reviews and response behavior.
600 reviews over 1,787 days (about 10 per month). Busiest month: 13% of reviews.
Professional Certification & Skills average: score 68.8, rating 4.61 stars, reply rate 42.2%, over 1,281 ranked companies · benchmark 14 Oct 2026
Score
51.1
Industry average 68.8
17.7 below average
Rating
4.71
Industry average 4.61
0.10 above average
Reply rate
—
Industry average 42.2%
not measured
Among ranked Professional Certification & Skills companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 18% negative
Covering April 2020 — 69 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 16% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,281 ranked companies in Professional Certification & Skills (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.298 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 51.1 sits in the bottom quarter of about 1,300 ranked Professional Certification & Skills companies (25th percentile: 58, median: 70). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99