Based on public reviews and response behavior.
100 reviews over 478 days (about 6.4 per month). Busiest month: 23% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
75.2
Industry average 61.2
14.0 above average
Rating
4.13
Industry average 3.92
0.21 above average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 19% negative
Covering September 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 75.2 places the company in the top quarter of about 950 ranked Travel & Hospitality companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 69 mentions with a sentiment score of 81.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
