Customereye

Trade Tool Giveaways

Construction & Industrial • United Kingdomtradetoolgiveaways.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
−2.8 vs. last month4.71 ★ average rating · 614 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#108of 404
Top 27% · Upper Half
#1 (best)#404 (worst)
#106Peer
#107Peer
#108This company
#109Peer
#110Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering November 2024 — 23 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 604 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
28.6%
Onboarding
13.5%
Pricing
12.6%
Loyalty
12.4%
Customer Support
11.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW1/100
1/100
signal score
  • Built from a negative-review share of 8.5% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.6%
4
3.4%
3
2.6%
2
1.1%
1
4.2%

Based on 614 analyzed reviews. Sentiment is improving: 97.8% of reviews in the last three months were positive, compared with 90.5% in the three months before that.

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