Customereye

Lawsons (Whetstone) Ltd

Construction & Industrial • United Kingdomlawsons.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+8.3 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#188of 404
Top 47% · Upper Half
#1 (best)#404 (worst)
#186Peer
#187Peer
#188This company
#189Peer
#190Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
30.0%
Product Quality
16.6%
Loyalty
15.2%
Delivery Shipping
12.4%
Pricing
9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.7%
4
3.7%
3
1.3%
2
1.0%
1
5.3%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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