Based on public reviews and response behavior.
600 reviews over 187 days (about 98 per month). Busiest month: 23% of reviews.
Healthcare & Medical average: score 64.2, rating 4.34 stars, reply rate 44.3%, over 3,062 ranked companies · benchmark 9 Oct 2026
Score
71.7
Industry average 64.2
7.5 above average
Rating
4.62
Industry average 4.34
0.28 above average
Reply rate
—
Industry average 44.3%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 10% negative
Covering December 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,062 ranked companies in Healthcare & Medical (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.119 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.275). Review the worst months in the trend data to identify specific operational or product issues.
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