K Health

Healthcare & Medical • United Stateskhealth.ai

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−4.6 vs. last month3.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#575of 615

Top 93% · Bottom Tier

#1 (best)#615 (worst)

#573Peer

#574Peer

#575This company

#576Peer

#577Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 41% negative

58%

positive

Positive58%
Neutral2%
Negative41%

Sentiment Balance

Covering September 2024 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.6%

Response Speed

15.1%

Pricing

14.5%

Loyalty

12.8%

Onboarding

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 57.0% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

51.5%

4★

4.5%

3★

6.0%

2★

4.5%

1★

33.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 73.7% of reviews in the last three months were positive, compared with 71.9% in the three months before that.

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