Customereye

ABC Medical

Healthcare & Medical • United Stateswww.abc-med.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

46/100
−4.1 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#515of 615
Top 84% · Bottom Tier
#1 (best)#615 (worst)
#513Peer
#514Peer
#515This company
#516Peer
#517Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 30% negative

67%
positive
  • Positive67%
  • Neutral3%
  • Negative30%

Sentiment Balance

Covering August 2023 — 67 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.3%
Delivery Shipping
21.7%
Loyalty
14.6%
Response Speed
11.9%
Product Quality
9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100
60/100
signal score
  • •Built from a negative-review share of 40.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
82.3%
4★
6.7%
3★
5.0%
2★
1.2%
1★
4.8%

Based on 600 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis