Based on public reviews and response behavior.
600 reviews over 848 days (about 22 per month). Busiest month: 7% of reviews.
Construction & Industrial average: score 65.5, rating 4.55 stars, reply rate 45.8%, over 1,771 ranked companies · benchmark 9 Oct 2026
Score
66.9
Industry average 65.5
1.4 above average
Rating
4.67
Industry average 4.55
0.12 above average
Reply rate
—
Industry average 45.8%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 19% negative
Covering November 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,771 ranked companies in Construction & Industrial (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.272 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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