BRITA UK

Construction & Industrial • United Kingdombrita.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

+4.3 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#79of 404

Top 20% · Top Tier

#1 (best)#404 (worst)

#77Peer

#78Peer

#79This company

#80Peer

#81Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral2%
Negative24%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.6%

Communication

14.4%

Product Quality

13.8%

Response Speed

12.6%

Problem Resolution

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 24.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

90.0%

4★

1.7%

3★

0.8%

2★

1.5%

1★

6.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.2% of reviews in the last three months were positive, compared with 90.4% in the three months before that.

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