Think Protection

Home Services • Canadathinkprotection.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

+26.7 vs. last month4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#21of 92

Top 23% · Top Tier

#1 (best)#92 (worst)

#19Peer

#20Peer

#21This company

#22Peer

#23Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral2%
Negative23%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 563 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.3%

Product Quality

13.6%

Onboarding

12.9%

Loyalty

10.1%

Pricing

9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 26.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

63.7%

4★

19.5%

3★

7.7%

2★

3.3%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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