Customereye

Biocide Systems

Home Services • United Statesbiocidesystems.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−80.0 vs. last month3.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#48of 92
Top 52% · Mid Pack
#1 (best)#92 (worst)
#46Peer
#47Peer
#48This company
#49Peer
#50Peer

Overall Customer Sentiment

Mid Pack

49% of reviews positive, 49% negative

49%
positive
  • Positive49%
  • Neutral2%
  • Negative49%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
16.8%
Delivery Shipping
15.6%
Product Quality
15.6%
Response Speed
14.4%
Customer Support
9.5%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 16.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100
71/100
signal score
  • •Built from a negative-review share of 50.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5★
51.0%
4★
8.3%
3★
8.3%
2★
10.2%
1★
22.2%

Based on 600 analyzed reviews. Sentiment is slipping: 53.3% of reviews in the last three months were positive, compared with 67.6% in the three months before that.

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