Based on public reviews and response behavior.
600 reviews over 2,651 days (about 6.9 per month). Busiest month: 3% of reviews.
Home Services average: score 70.3, rating 4.63 stars, reply rate 44.5%, over 2,037 ranked companies · benchmark 16 Oct 2026
Score
52.1
Industry average 70.3
18.2 below average
Rating
3.56
Industry average 4.63
1.07 below average
Reply rate
—
Industry average 44.5%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
49% of reviews positive, 49% negative
Covering December 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,037 ranked companies in Home Services (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.108 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.1 sits in the bottom quarter of about 2,000 ranked Home Services companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
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