Customereye

Thefxculture

Professional Certification & Skills • United Kingdomthefxculture.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

71/100
+7.3 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#35of 281
Top 12% · Top Tier
#1 (best)#281 (worst)
#33Peer
#34Peer
#35This company
#36Peer
#37Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 36 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 3% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
24.4%
Product Quality
22.2%
Customer Support
20.3%
Pricing
11.1%
Response Speed
6.3%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 13.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
93.0%
4
1.3%
3
0.5%
2
1.3%
1
3.8%

Based on 600 analyzed reviews. Sentiment is slipping: 85.2% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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