learndirect Limited

Professional Certification & Skills • United Kingdomwww.learndirect.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−3.5 vs. last month4.31 ★ average rating · 615 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#243of 281

Top 86% · Bottom Tier

#1 (best)#281 (worst)

#241Peer

#242Peer

#243This company

#244Peer

#245Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 319 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 21% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.6%

Product Quality

12.7%

Communication

11.0%

Response Speed

10.7%

Loyalty

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 20.2% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.9%

4★

4.4%

3★

0.7%

2★

0.8%

1★

15.3%

Based on 615 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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