The Cool Cat Club

Pet Products & Supplies • United Kingdomthecoolcatclub.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#97of 263

Top 37% · Upper Half

#1 (best)#263 (worst)

#95Peer

#96Peer

#97This company

#98Peer

#99Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 5% negative

94%

positive

Positive94%
Neutral1%
Negative5%

Sentiment Balance

Covering October 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

19.1%

Delivery Shipping

16.9%

Customer Support

13.7%

Pricing

11.2%

Response Speed

10.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100

12/100

signal score

•Built from a negative-review share of 7.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

91.7%

4★

5.5%

3★

2.0%

2★

0.2%

1★

0.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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