Trophy Pet Foods

Pet Products & Supplies • United Kingdomwww.trophypetfoods.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−25.0 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#109of 263

Top 41% · Upper Half

#1 (best)#263 (worst)

#107Peer

#108Peer

#109This company

#110Peer

#111Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%

positive

Positive93%
Neutral1%
Negative6%

Sentiment Balance

Covering October 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 572 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.0%

Loyalty

23.0%

Product Quality

17.8%

Delivery Shipping

11.6%

Response Speed

5.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW0/100

0/100

signal score

•Built from a negative-review share of 8.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

94.8%

4★

1.0%

3★

0.8%

2★

0.5%

1★

2.8%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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