Customereye

Technology Spare Parts Limited

Construction & Industrial • United Kingdomtechnologyspareparts.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

36/100
3.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#392of 404
Top 97% · Bottom Tier
#1 (best)#404 (worst)
#390Peer
#391Peer
#392This company
#393Peer
#394Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 48% negative

51%
positive
  • Positive51%
  • Neutral1%
  • Negative48%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.9%
Response Speed
12.7%
Product Quality
12.1%
Customer Support
12.0%
Communication
11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100
70/100
signal score
  • Built from a negative-review share of 44.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5
53.7%
4
5.2%
3
2.0%
2
3.8%
1
35.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 59.8% in the three months before that.

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