Service Supply Network

Construction & Industrial • United Kingdomwww.servicesupplynetwork.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

+23.4 vs. last month3.10 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#395of 404

Top 98% · Bottom Tier

#1 (best)#404 (worst)

#393Peer

#394Peer

#395This company

#396Peer

#397Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral1%
Negative49%

Sentiment Balance

Covering September 2023 — 52 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 37% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.2%

Delivery Shipping

17.6%

Loyalty

13.1%

Communication

10.5%

Pricing

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 49.7% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

44.5%

4★

5.7%

3★

5.2%

2★

4.5%

1★

40.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 50.9% of reviews in the last three months were positive, compared with 48.6% in the three months before that.

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