Accu

Construction & Industrial • United Kingdomaccu.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−4.1 vs. last month3.05 ★ average rating · 1,900 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#396of 404

Top 98% · Bottom Tier

#1 (best)#404 (worst)

#394Peer

#395Peer

#396This company

#397Peer

#398Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 51% negative

46%

positive

Positive46%
Neutral3%
Negative51%

Sentiment Balance

Covering August 2026 — 64 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 72% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,899 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.0%

Delivery Shipping

14.7%

Loyalty

13.3%

Response Speed

12.7%

Customer Support

10.9%

Most feedback concerns Product Quality.

The most common complaint theme is Loyalty, making up 13.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 51.1% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

40.8%

4★

5.6%

3★

6.0%

2★

12.5%

1★

35.1%

Based on 1,900 analyzed reviews. Sentiment is improving: 47.2% of reviews in the last three months were positive, compared with 24.0% in the three months before that.

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