Techinthebasket

Appliances & Home Electronics • United Kingdomtechinthebasket.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+9.4 vs. last month3.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#171of 189

Top 90% · Bottom Tier

#1 (best)#189 (worst)

#169Peer

#170Peer

#171This company

#172Peer

#173Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%

positive

Positive58%
Neutral1%
Negative40%

Sentiment Balance

Covering November 2024 — 39 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 33% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.5%

Pricing

14.4%

Loyalty

13.0%

Communication

12.9%

Customer Support

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

57.8%

4★

6.8%

3★

3.0%

2★

1.3%

1★

31.0%

Based on 600 analyzed reviews. Sentiment is improving: 68.4% of reviews in the last three months were positive, compared with 62.9% in the three months before that.

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