Customereye

ESpares

Appliances & Home Electronics • United Kingdomespares.ie

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

199 reviews over 32 days (about 189 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

48/100
Short observation window (32 days)
−3.2 vs. last month4.64 ★ average rating · 199 reviews
48/100 from 199 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 52% of the reviews.

Appliances & Home Electronics average: score 59.2, rating 4.02 stars, reply rate 33.4%, over 1,074 ranked companies · benchmark 24 Oct 2026

Score

47.5

Industry average 59.2

11.7 below average

Rating

4.64

Industry average 4.02

0.62 above average

Reply rate

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Industry average 33.4%

not measured

Competitive Performance Rank

Among ranked Appliances & Home Electronics companies

#829of 1074 ranked in Appliances & Home Electronics
Top 77% · Bottom Tierup 68 from last month
#1 (best)#1074 (worst)
#827Peer
#828Peer
#829This company
#830Peer
#831Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

68% of reviews positive, 30% negative

68%
positive
  • Positive68%
  • Neutral2%
  • Negative30%

Sentiment Balance

Covering September 2026 — 96 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 30% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Customer Support
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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