Swappa

Appliances & Home Electronics • United Statesswappa.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−2.3 vs. last month3.85 ★ average rating · 864 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#156of 189

Top 83% · Bottom Tier

#1 (best)#189 (worst)

#154Peer

#155Peer

#156This company

#157Peer

#158Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral1%
Negative36%

Sentiment Balance

Covering August 2026 — 49 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 854 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.4%

Communication

17.2%

Loyalty

11.3%

Delivery Shipping

10.4%

Pricing

10.0%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 10.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 35.9% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.2%

4★

4.5%

3★

4.5%

2★

5.6%

1★

21.2%

Based on 864 analyzed reviews. Sentiment is improving: 91.6% of reviews in the last three months were positive, compared with 34.6% in the three months before that.

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