Shark Vacuum UK

Appliances & Home Electronics • United Kingdomsharkvacuum.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overview

Overall Score

44/100

3.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#152of 189

Top 80% · Bottom Tier

#1 (best)#189 (worst)

#150Peer

#151Peer

#152This company

#153Peer

#154Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral2%
Negative33%

Sentiment Balance

Covering November 2024 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 28% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.9%

Loyalty

14.3%

Product Quality

13.3%

Delivery Shipping

12.4%

Problem Resolution

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

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Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

59.7%

4★

6.8%

3★

5.0%

2★

6.0%

1★

22.5%

Based on 600 analyzed reviews. Sentiment is improving: 71.2% of reviews in the last three months were positive, compared with 48.9% in the three months before that.

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