Customereye

SteamPoints

Gaming & Esportssteampoints.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 243 days (about 13 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

48/100
−30.7 vs. last month4.86 ★ average rating · 100 reviews
48/100 from 100 reviews over 8 months, moderate confidence.

Gaming & Esports average: score 57.8, rating 4.00 stars, reply rate 26.4%, over 1,210 ranked companies · benchmark 22 Oct 2026

Score

47.5

Industry average 57.8

10.3 below average

Rating

4.86

Industry average 4.00

0.86 above average

Reply rate

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Industry average 26.4%

not measured

Competitive Performance Rank

Among ranked Gaming & Esports companies

#931of 1210 ranked in Gaming & Esports
Top 77% · Bottom Tierdown 178 from last month
#1 (best)#1210 (worst)
#929Peer
#930Peer
#931This company
#932Peer
#933Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering January 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 40% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Response Speed
Hidden
Customer Support
Hidden
Loyalty
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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