Customereye

Global Poker

Gaming & Esports • Maltaglobalpoker.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

44/100
+46.7 vs. last month2.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#222of 259
Top 86% · Bottom Tier
#1 (best)#259 (worst)
#220Peer
#221Peer
#222This company
#223Peer
#224Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative34%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
19.4%
Pricing
16.4%
Product Quality
15.2%
Customer Support
13.3%
Response Speed
9.2%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 16.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100
67/100
signal score
  • •Built from a negative-review share of 32.0% across this company's analyzed reviews.
  • •11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating
5★
35.0%
4★
6.0%
3★
4.3%
2★
5.2%
1★
49.5%

Based on 600 analyzed reviews. Sentiment is slipping: 13.6% of reviews in the last three months were positive, compared with 35.7% in the three months before that.

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