Spot Pet Insurance

Finance & Insurance • United Statesspotpet.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

79/100

+2.8 vs. last month4.48 ★ average rating · 2,155 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#16of 373

Top 4% · Top Tier

#1 (best)#373 (worst)

#14Peer

#15Peer

#16This company

#17Peer

#18Peer

Overall Customer Sentiment

Category Leader

69% of reviews positive, 30% negative

69%

positive

Positive69%
Neutral2%
Negative30%

Sentiment Balance

Covering July 2026 — 91 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 26% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,126 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.3%

Response Speed

20.8%

Customer Support

11.3%

Loyalty

9.6%

Product Quality

8.9%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 29.5% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.3%

4★

5.5%

3★

2.3%

2★

1.9%

1★

9.0%

Based on 2,155 analyzed reviews. Sentiment is holding steady: 90.3% of reviews in the last three months were positive, compared with 91.6% in the three months before that.

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