Customereye

Allianz Partners USA

Finance & Insurance • USwww.allianztravelinsurance.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

48/100
4.02 ★ average rating · 680 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#296of 373
Top 79% · Bottom Tier
#1 (best)#373 (worst)
#294Peer
#295Peer
#296This company
#297Peer
#298Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering July 2026 — 680 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 45% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 680 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
20.1%
Response Speed
17.4%
Customer Support
12.9%
Loyalty
12.0%
Pricing
9.0%

Most feedback concerns Onboarding.

The most common complaint theme is Response Speed, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 45.1% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
69.6%
4
5.4%
3
2.8%
2
1.5%
1
20.7%

Based on 680 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis