Customereye

Great American Coin Company

Finance & Insurance • Beverly Hillswww.greatamericancoincompany.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+7.4 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#93of 373
Top 25% · Top Tier
#1 (best)#373 (worst)
#91Peer
#92Peer
#93This company
#94Peer
#95Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral3%
  • Negative20%

Sentiment Balance

Covering September 2018 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2018.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.2%
Product Quality
19.9%
Response Speed
15.5%
Customer Support
12.6%
Loyalty
11.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
83.0%
4
7.0%
3
3.8%
2
2.2%
1
4.0%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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