Customereye

Citizens Insurance

Finance & Insurancewww.hanover.com%2Fautoreform

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 686 days (about 4.4 per month). Busiest month: 36% of reviews. Languages: en 98%, ca 1%, no 1%.

Overall Score

50/100
+0.8 vs. last month4.75 ★ average rating · 100 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#755of 1029
Top 73% · Mid Pack
#1 (best)#1029 (worst)
#753Peer
#754Peer
#755This company
#756Peer
#757Peer

83 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering December 2024 — 35 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Unlock full insights

Sign up free to view detailed data and analysis