Customereye

SelectQuote Medicare Insurance

Finance & Insurance • United Statesselectquotesenior.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−2.7 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#251of 373
Top 67% · Mid Pack
#1 (best)#373 (worst)
#249Peer
#250Peer
#251This company
#252Peer
#253Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2024 — 87 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 21% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
46.0%
Product Quality
19.2%
Onboarding
8.0%
Communication
7.1%
Loyalty
6.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.0%
4
7.3%
3
3.3%
2
0.7%
1
2.7%

Based on 600 analyzed reviews.

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