Based on public reviews and response behavior.
200 reviews over 23 days (about 265 per month). Busiest month: 71% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
50.3
Industry average 64.0
13.7 below average
Rating
3.80
Industry average 4.23
0.43 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 30% negative
Covering September 2026 — 141 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 27% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.285 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 50.3 sits in the bottom quarter of about 2,800 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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