Customereye

So. Cal. Imports

Auto Parts & Accessories • United Statessocalautoparts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
+2.1 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#114of 148
Top 77% · Bottom Tier
#1 (best)#148 (worst)
#112Peer
#113Peer
#114This company
#115Peer
#116Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral3%
  • Negative32%

Sentiment Balance

Covering October 2024 — 40 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 28% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.0%
Response Speed
18.2%
Product Quality
15.9%
Customer Support
13.3%
Loyalty
8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 32.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.8%
4
5.3%
3
4.0%
2
1.2%
1
4.7%

Based on 600 analyzed reviews. Sentiment is improving: 97.3% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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