Customereye

SnackVerse

Food & Beverage • United Kingdomsnackverse.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
−1.3 vs. last month3.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#482of 551
Top 87% · Bottom Tier
#1 (best)#551 (worst)
#480Peer
#481Peer
#482This company
#483Peer
#484Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral0%
  • Negative30%

Sentiment Balance

Covering December 2024 — 24 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 42% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
16.5%
Delivery Shipping
15.4%
Loyalty
13.9%
Customer Support
13.3%
Pricing
11.9%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 15.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • 24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
62.0%
4
4.0%
3
2.5%
2
3.8%
1
27.7%

Based on 600 analyzed reviews. Sentiment is slipping: 64.0% of reviews in the last three months were positive, compared with 72.8% in the three months before that.

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