Customereye

Smart Retract

Pet Products & Supplies • United Statessmartretract.com

Review data last updated .

Based on public reviews and response behavior.

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553 reviews over 2,405 days (about 7 per month). Busiest month: 28% of reviews. Languages: en 94%, unknown 4%, fr 1%.

Overall Score

94/100
4.79 ★ average rating · 553 reviews
94/100 from 553 reviews over 9 months, high confidence.

Pet Products & Supplies average: score 62.8, rating 4.25 stars, reply rate 35.6%, over 1,157 ranked companies · benchmark 4 Oct 2026

Score

93.5

Industry average 62.8

30.7 above average

Rating

4.79

Industry average 4.25

0.54 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#15of 1157 ranked in Pet Products & Supplies
Top 1% · Top Tier
#1 (best)#1157 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering November 2025 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Onboarding
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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