PetLabCo.

Pet Products & Supplies • USthepetlabco.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

+5.7 vs. last month3.76 ★ average rating · 2,023 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#31of 263

Top 12% · Top Tier

#1 (best)#263 (worst)

#29Peer

#30Peer

#31This company

#32Peer

#33Peer

Overall Customer Sentiment

Category Leader

45% of reviews positive, 52% negative

45%

positive

Positive45%
Neutral3%
Negative52%

Sentiment Balance

Covering July 2026 — 73 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,013 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.2%

Loyalty

13.9%

Customer Support

12.6%

Product Quality

12.3%

Response Speed

8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 52.1% across this company's analyzed reviews.
•39 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

60.0%

4★

6.8%

3★

5.5%

2★

4.5%

1★

23.1%

Based on 2,023 analyzed reviews. Sentiment is holding steady: 79.4% of reviews in the last three months were positive, compared with 75.3% in the three months before that.

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