Darwin's Natural Pet Products

Pet Products & Supplies • United Stateswww.darwinspet.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

78/100

−5.7 vs. last month4.56 ★ average rating · 1,870 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#4of 263

Top 2% · Top Tier

#1 (best)#263 (worst)

#2Peer

#3Peer

#4This company

#5Peer

#6Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral2%
Negative19%

Sentiment Balance

Covering July 2026 — 47 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 21% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,823 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

19.2%

Loyalty

16.6%

Delivery Shipping

16.1%

Customer Support

15.6%

Pricing

9.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 18.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.3%

4★

7.2%

3★

3.3%

2★

2.2%

1★

5.9%

Based on 1,870 analyzed reviews. Sentiment is holding steady: 93.9% of reviews in the last three months were positive, compared with 93.7% in the three months before that.

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