Based on public reviews and response behavior.
600 reviews over 765 days (about 24 per month). Busiest month: 21% of reviews.
Auto Parts & Accessories average: score 60.7, rating 4.37 stars, reply rate 35.7%, over 626 ranked companies · benchmark 4 Oct 2026
Score
62.0
Industry average 60.7
1.3 above average
Rating
4.37
Industry average 4.37
in line with average
Reply rate
—
Industry average 35.7%
not measured
Among ranked Auto Parts & Accessories companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 29% negative
Covering September 2024 — 74 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 26% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 626 ranked companies in Auto Parts & Accessories (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.420 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
