Customereye

FinditParts

Auto Parts & Accessories • United Statesfinditparts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
4.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#56of 148
Top 38% · Upper Half
#1 (best)#148 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering August 2019 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 554 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Response Speed
13.2%
Pricing
12.2%
Product Quality
11.5%
Loyalty
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100
67/100
signal score
  • Built from a negative-review share of 41.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
67.0%
4
7.8%
3
5.3%
2
4.3%
1
15.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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