Customereye

Flagship One, Inc.

Auto Parts & Accessories • United Statesfs1inc.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−0.8 vs. last month4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#54of 148
Top 36% · Upper Half
#1 (best)#148 (worst)
#52Peer
#53Peer
#54This company
#55Peer
#56Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering October 2024 — 307 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 12% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.9%
Product Quality
16.2%
Delivery Shipping
12.5%
Loyalty
8.3%
Response Speed
8.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 29.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.0%
4
1.7%
3
0.7%
2
0.2%
1
1.5%

Based on 600 analyzed reviews.

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