Based on public reviews and response behavior.
600 reviews over 53 days (about 345 per month). Busiest month: 51% of reviews — one month dominates this sample.
Auto Parts & Accessories average: score 60.8, rating 4.30 stars, reply rate 32.8%, over 1,308 ranked companies · benchmark 17 Oct 2026
Score
54.7
Industry average 60.8
6.1 below average
Rating
4.91
Industry average 4.30
0.61 above average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Auto Parts & Accessories companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering October 2024 — 307 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 12% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,308 ranked companies in Auto Parts & Accessories (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 33%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 413 mentions with a sentiment score of 84.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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