Customereye

Silver Cross

Kids & Familysilvercrossbaby.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 88 days (about 69 per month). Busiest month: 44% of reviews. Languages: en 100%.

Overall Score

56/100
Short observation window (88 days)
−5.0 vs. last month4.65 ★ average rating · 200 reviews
56/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Kids & Family average: score 71.6, rating 4.51 stars, reply rate 63.9%, over 34 ranked companies · benchmark 30 Sept 2026

Score

56.1

Industry average 71.6

15.5 below average

Rating

4.65

Industry average 4.51

0.14 above average

Reply rate

—

Industry average 63.9%

not measured

Competitive Performance Rank

Among ranked Kids & Family companies

#30of 34 ranked in Kids & Family
Top 88% · Bottom Tier
#1 (best)#34 (worst)
#28Peer
#29Peer
#30This company
#31Peer
#32Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

84% of reviews positive, 16% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering September 2026 — 40 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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