Customereye

Shore Excursions Group

Flight & Hotel Booking • United Statesshoreexcursionsgroup.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−3.6 vs. last month4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#177of 225
Top 79% · Bottom Tier
#1 (best)#225 (worst)
#175Peer
#176Peer
#177This company
#178Peer
#179Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.7%
Loyalty
16.3%
Onboarding
15.2%
Pricing
10.7%
Customer Support
10.5%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 6.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 31.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
70.0%
4
11.8%
3
4.8%
2
4.0%
1
9.3%

Based on 600 analyzed reviews. Sentiment is improving: 85.9% of reviews in the last three months were positive, compared with 73.7% in the three months before that.

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