Based on public reviews and response behavior.
444 days of reviews, with a sparse monthly review flow. Busiest month: 11% of reviews. Languages: en 94%, unknown 6%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,254 ranked companies · benchmark 4 Nov 2026
Score
54.5
Industry average 69.9
15.4 below average
Rating
2.92
Industry average 4.45
1.53 below average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
45% of reviews positive, 51% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,254 ranked companies in Flight & Hotel Booking (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.355 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.334). Review the worst months in the trend data to identify specific operational or product issues.
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