Busbud

Flight & Hotel Booking • Canadawww.busbud.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−22.3 vs. last month3.98 ★ average rating · 884 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#198of 225

Top 88% · Bottom Tier

#1 (best)#225 (worst)

#196Peer

#197Peer

#198This company

#199Peer

#200Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral2%
Negative35%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 827 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.9%

Product Quality

14.9%

Pricing

13.5%

Onboarding

13.5%

Loyalty

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 13.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 34.6% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

62.7%

4★

11.9%

3★

4.2%

2★

3.7%

1★

17.5%

Based on 884 analyzed reviews. Sentiment is slipping: 37.5% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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