Based on public reviews and response behavior.
Among fully-analyzed Flight & Hotel Booking companies
91% of reviews positive, 8% negative
Covering June 2013 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Showing 174 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2013.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 174 analyzed reviews.
