Based on public reviews and response behavior.
200 reviews over 16 days (about 381 per month). Busiest month: 77% of reviews — one month dominates this sample. Languages: en 100%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
56.6
Industry average 69.7
13.1 below average
Rating
4.74
Industry average 4.44
0.30 above average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering September 2026 — 154 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 8% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 56.6 sits in the bottom quarter of about 1,300 ranked Flight & Hotel Booking companies (25th percentile: 60, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 5% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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