RushPassport

Flight & Hotel Booking • New York, N.Y.rushpassport.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+66.7 vs. last month4.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#121of 225

Top 54% · Mid Pack

#1 (best)#225 (worst)

#119Peer

#120Peer

#121This company

#122Peer

#123Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral1%
Negative11%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 567 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.0%

Response Speed

16.3%

Product Quality

16.2%

Loyalty

14.9%

Onboarding

8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW3/100

3/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

96.0%

4★

2.5%

3★

0.7%

2★

0.0%

1★

0.8%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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