Hopper

Flight & Hotel Booking • United Stateshopper.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

20/100

−5.4 vs. last month1.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#225of 225

Top 100% · Bottom Tier

#1 (best)#225 (worst)

#221Peer

#222Peer

#223Peer

#224Peer

#225This company

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral1%
Negative78%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

18.4%

Customer Support

17.4%

Communication

14.5%

Loyalty

14.1%

Response Speed

8.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 57.3% across this company's analyzed reviews.
•38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

1.8%

4★

0.3%

3★

1.2%

2★

3.2%

1★

93.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 2.0% of reviews in the last three months were positive, compared with 5.8% in the three months before that.

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