Based on public reviews and response behavior.
600 reviews over 102 days (about 179 per month). Busiest month: 35% of reviews.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
39.8
Industry average 66.3
26.5 below average
Rating
3.56
Industry average 4.28
0.72 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 43% negative
Covering October 2024 — 120 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.533). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 39.8 sits in the bottom quarter of about 1,800 ranked Flight & Hotel Booking companies (25th percentile: 57, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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