Booksi

Flight & Hotel Booking • United Statesbooksi.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−2.5 vs. last month3.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#207of 225

Top 92% · Bottom Tier

#1 (best)#225 (worst)

#205Peer

#206Peer

#207This company

#208Peer

#209Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral2%
Negative43%

Sentiment Balance

Covering October 2024 — 120 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

15.5%

Customer Support

14.7%

Product Quality

13.7%

Onboarding

13.0%

Response Speed

9.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 15.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 50.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

49.0%

4★

14.2%

3★

6.0%

2★

5.0%

1★

25.8%

Based on 600 analyzed reviews. Sentiment is improving: 70.3% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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