Customereye

Flycheapestonline

Flight & Hotel Booking • United Statesflycheapestonline.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
+9.6 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#56of 225
Top 25% · Top Tier
#1 (best)#225 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2024 — 38 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
41.9%
Product Quality
15.4%
Pricing
11.0%
Loyalty
8.7%
Problem Resolution
5.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.5%
4
3.3%
3
0.3%
2
0.2%
1
3.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.1% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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