Customereye

BHF Online Store

Healthcare & Medical • United Kingdomshop.bhf.org.uk

Review data last updated .

Based on public reviews and response behavior.

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340 reviews over 655 days (about 16 per month). Busiest month: 60% of reviews — one month dominates this sample. Languages: en 97%, unknown 2%, da 0%.

Overall Score

51/100
+58.3 vs. last month4.49 ★ average rating · 340 reviews
51/100 from 340 reviews over 10 months, moderate confidence. one month holds 60% of the reviews.

Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026

Score

50.8

Industry average 66.2

15.4 below average

Rating

4.49

Industry average 4.37

0.12 above average

Reply rate

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Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#1937of 2252 ranked in Healthcare & Medical
Top 86% · Bottom Tierup 614 from last month
#1 (best)#2252 (worst)
#1935Peer
#1936Peer
#1937This company
#1938Peer
#1939Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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