Customereye

Optimale

Healthcare & Medical • United Kingdomwww.optimale.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−3.3 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#332of 615
Top 54% · Mid Pack
#1 (best)#615 (worst)
#330Peer
#331Peer
#332This company
#333Peer
#334Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.1%
Loyalty
17.5%
Product Quality
14.6%
Pricing
9.2%
Response Speed
9.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • •Built from a negative-review share of 16.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
84.3%
4★
4.3%
3★
1.8%
2★
2.8%
1★
6.7%

Based on 600 analyzed reviews. Sentiment is slipping: 85.0% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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